Privacy Policy — Exotic Miami Rental

1) Who we are

This Privacy Policy describes how EMCR – Exotic Miami Car Rental, d/b/a “Exotic Miami Rental” (“Exotic Miami Rental,” “we,” “us,” “our”) collects, uses, and shares information when you visit exoticmiamirental.com, contact us, or book a vehicle or service.

2) Information we collect

  • Identifiers and contact data: name, phone, billing and delivery address, driver’s license details, passport ID (if applicable).

  • Rental and verification data: age, license validity, insurance details, claims history confirmations, payment authorization, security-deposit status, fraud screening results.

  • Payment data: tokenized card details processed by PCI-compliant providers; we do not store raw card numbers.

  • Telematics & location: when you rent, vehicles may include GPS, immobilizers, mileage/usage counters, toll transponders (e.g., SunPass), and diagnostic logs.

  • Images & recordings: optional uploads of ID/selfie for verification; on-site photos of vehicle condition; in-office CCTV; optional dashcam if equipped.

  • Website & device data: cookies, IP address, browser type, pages viewed, time on site, referring URLs, approximate geolocation, and analytics events.

  • Communications: calls, SMS/WhatsApp messages, chat transcripts, and support tickets.

  • Marketing preferences: newsletter opt-ins/opt-outs.

3) How we use information

Provide and secure services; verify eligibility and prevent fraud; process bookings, deposits, insurance, tolls, tickets, and fees; communicate about reservations and support; comply with law; analyze and improve performance; personalize content and ads where permitted.

4) Legal bases (EEA/UK visitors)

Contract, legitimate interests, consent (where required), and legal obligations.

5) Sharing of information

With payment processors; identity/fraud and insurance partners; telematics, toll, and citation partners (e.g., SunPass and agencies); operational vendors (hosting, analytics, support, marketing); law enforcement as required; and in corporate transactions. We do not sell personal information for money. Where law treats targeted advertising as a “sale” or “sharing,” applicable opt-outs are honored.

6) Cookies and analytics

We use cookies for functionality, analytics, preferences, and permitted marketing. You can manage choices via browser settings or our banner. We do not respond to Do Not Track signals.

7) SMS and phone communications

By providing a number, you consent to transactional SMS/WhatsApp for reservations and security. Marketing needs consent. Opt out by replying STOP as instructed.

8) Data retention

Kept as long as needed for services, legal/accounting, disputes, and enforcement. Telematics, toll, and citation records may be retained to process or defend claims.

9) Your rights

You may have rights to access, correct, delete, export, or opt out of certain processing. To exercise rights, contact us using the details below. We may verify identity.

10) Children

Services target adults. We do not knowingly collect data from children under 16.

11) International transfers

Processing occurs in the United States with safeguards where required.

12) Security

We use administrative, technical, and physical safeguards appropriate to risk. No method is perfectly secure.

13) Third-party links

Third-party sites and services are governed by their policies.

14) Changes

We may update this Policy. Material changes appear here with a new effective date.

15) Contact

EMCR – Exotic Miami Car Rental
300 Alton Rd #304, Miami Beach, FL 33139, United States
Phone: (786) 481-0906